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How can we help you?

Browse the topics below to find a list of frequently asked questions. If you still need help, feel free to chat with us in the lower right hand corner of this window.

What is Fetch?

Fetch is a delivery service that allows you to get what you need from hundreds of local businesses including restaurants, cafes, food trucks, grocery stores, convenience stores, flower shops, dry cleaners, hardware and more…

Is it available in my area?

Currently we are beta testing in Santa Fe, New Mexico and planning on launching in Boulder, CO. soon.

How do I find what I want?

Select category you want, enter business or address, select or enter delivery items and the nearest Fetch driver will pick up from one or multiple locations.

How much does it cost?

Fetch delivers anything $5 (up to 2 miles) + $1.50/mile and a 20% service fee. If you order from our partners, the service fee is free for orders over $25. Each stop has a minimum fee of $5 and each stop without a purchase incurs a $7 fee.

What are the hours?

We have drivers in Santa Fe from 8am to midnight every day.

What can I ask for?

Anything you want from multiple locations as long as it’s legal. Alcohol delivery is illegal in New Mexico.

Do you shop for and deliver groceries?

Yes, you can create a detailed shopping list with photos.

Do you deliver pets?

Not at this time.

How do refunds work?

Your orders are with the Fetch drivers. They make the purchase on your behalf in your name. Thus, you are the purchaser and final user. All returns will be made by customers without involving Fetch.  We will do everything possible to resolve disputes. If you need support, please email support@fetch.com or call 505-GO-FETCH.

Who are the Fetch drivers?

Fetch drivers are independent contractors that we carefully vet and run background checks. These people make their own hours and schedule.

When will my order arrive?

As long as you have an assigned Fetch driver you can follow them real time and communicate with any questions. If you do not have aFetch driver assigned, your order remains in the system as pending. In any case, if you would like to cancel your order and you can do it yourself at no cost while the order is pending.

There are missing or wrong products in the order.

If you have received an incomplete or wrong order, contact your Fetch driver and they will get back to you promptly with a solution.

The order has not arrived in good condition.

If the order has not arrived in good condition, contact your Fetch driver and they will work with you right away on a solution.

What if I want to modify my order?

If you want to change your order, just contact your Fetch driver via phone or messaging within the app. Since a Fetch driver accepts your order, you both have each other’s phone to answer any questions that may arise in the most effective way. If you want to add items then you must place another Fetch order.

How do I cancel?

Need to cancel? You can cancel if the order is still pending. If the order has already been processed by a Fetch driver, you must bear the costs of transport and, if the purchase was made, the product.

What type of bank cards do you accept?

We accept all major credit and debit cards.

How do I tip my driver?

You can use the Fetch app to send a tip to your driver.

This is not what I ordered! What do I do?

What happened? This is not what I ordered! If you placed the order please contact the vendor directly to resolve. If the Fetch driver made a mistake please contact the driver directly to resolve. For all other issues, please send an email to support@fetch.com.

I have a promotional code. How do I use it?

Please follow promo code instructions within the app.