Fetch Privacy Policy

Effective date: January 9, 2025
Last revised/reviewed on: January 9, 2025

Your Privacy Rights

This Notice at Collection and Privacy Policy ("Privacy Disclosure") explains how Fetch Rewards, LLC and its subsidiaries and affiliates ("Fetch," "we," "us," or "our”) collects, uses, discloses, sells, shares, and/or retains personal information ("Information Practices") subject to applicable U.S. state privacy laws. Fetch owns and operates this Website and the associated Applications, including, but not limited to Fetch Rewards™ (collectively, the "App").

Fetch is an online reward service that provides points and rewards to you through your interactions with our brand partners, by utilizing our App (including uploading receipts, and/or using Fetch Shop or Fetch Play), completing surveys, participating in special offers, or engaging in other activities as described on our website, through our App, or in Program Details (“Fetch Services”). You understand that as part of your participation in the Fetch Services you are consenting, directing, and agreeing to allow Fetch to disclose your personal information to our brand partners and third parties as needed for the Fetch Services. Please click here for more information on consent.

Certain states provide specific rights to their residents as listed below. While we will attempt to respond to a request from any U.S. resident, we reserve the right to deny requests if allowed under applicable law. Unless you are a California resident, certain rights that may be available in your state may not be applicable to you while you are operating in your commercial or employment capacity.

If you are a California employee, employee applicant, or contractor, please refer to our Fetch Rewards Privacy Notice for California Employees.

If you are a Washington state resident, please review the Fetch Washington My Health My Data Policy, which may apply to you.

Please read this Privacy Disclosure carefully to understand our practices regarding your personal information and how we will treat it. Should you have any queries or concerns regarding this privacy statement or our Information Practices, please contact us at privacy@fetch.com.

The terms used in this Privacy Disclosure shall have the same or similar meaning as those terms in each of the applicable laws, or the closest approximation of such terms.

The following notice identifies the categories of personal information to be collected from you and the purposes for which the personal information will be used, including whether that information is sold or shared for the purposes of cross-context behavioral advertising (e.g., targeted advertising).

Fetch does not sell or share your sensitive personal information with third parties for cross-context behavioral advertising. Fetch may disclose certain sensitive personal information, such as your precise geolocation data or the contents of your electronic receipts contained in your email when you consent to such disclosure.

The information we collect varies depending on the type of activity you are performing and helps us provide you the products and services you request, personalize and improve your experience and allows us to provide you with opportunities to learn about products and services that may interest you. For example:

For Digital Receipt Program ("eReceipts") participants: We may collect consumer account or email log-in credentials and any personal information contained on digital receipts.

We use the information you provide us in connection with our Digital Receipt Program (Titled "eReceipts" in the Services) to provide you points relating to receipts you receive electronically. The Digital Receipt Program allows you to link other email accounts or digital consumer accounts to your Fetch account, as directed by you, through the use of your login credentials to that account(s) so that Fetch, as your agent, can retrieve purchase information from digital receipts in your digital consumer account or email. We will only collect and/or disclose receipt and other related information in your email if you consent by signing up for this program. You may revoke your consent to the Digital Receipt Program by disabling your participation through the App.

In processing your Digital Receipts, Fetch may retrieve Personal Information such as billing address, mailing address, name, payment method, and other information contained in the Digital Receipt email. Fetch may scan for any data believed to be a receipt in those email accounts or the linked consumer account.

• For Gmail Users
  • We comply with the API Services User Data Policy, including the Limited Use requirements, and use information collected through your participation in our eReceipts program from your Gmail account only to provide you points for your purchases on behalf of our participating brands and to improve user-facing features on the App or Website such as letting you know ways to earn points or bonus points.
• For Yahoo Users
  • We comply with the Yahoo Developer API Terms of Use and related policies, to ensure that information collected through your participation in our eReceipts program from your Yahoo account is only used to provide you points for your purchases on behalf of our participating brands and to improve user-facing features on the App or Website such as letting you know ways to earn points or bonus points.
• Our use and transfer to any other app of information received from Google APIs will adhere to the API Services User Data Policy, including the Limited Use requirements.

Friend information when you Refer a Friend or participate in Social: When you refer a friend to join Fetch we provide you a link, some pre-formatted text relating to Fetch, and a referral code to send your friend. You send your friend the link, along with the pre-formatted text, and referral code on your own, and you do not share any of your friend's information with Fetch.

• Refer a Friend: If your friends sign up using the "refer a friend" referral code that you as your friends' advocate provided, we will let them know that their advocate has received points for the referral, and we will let you know that your friends have signed up and notify you when they scan their first receipt.
• Social: If your friends sign up using a referral code inviting them to be your Fetch friend, after that friend enters your referral code, they will be added to your Fetch friends list and you will be added to that friend's list of Fetch friends in Fetch Social.
  • If you invite someone to be a friend who is already a Fetch member, we will provide your friend a push notification, which will take them to the Fetch App where they can accept your invitation. If they accept, we will automatically add that friend to your list of Fetch friends and you will be added to that friend's list of Fetch friends.
  • We collect and display in each Fetch Social feed and leaderboard, the user names and profile photos of the friends with whom you directly connect, along with certain Fetch activity information.
  • We collect information about the people, pages, account activity, and groups you are connected to and how you interact with them on our App.

For GoodRx Participants: We distribute GoodRx Cards through our App on behalf of GoodRx, Inc. that contain certain GoodRx information, including BIN, PCN, Group, and Member ID. You choose whether to activate your GoodRx Card by making a GoodRx Claim. When you activate your Good Rx Card, we provide your GoodRx Card information, name, and email address to GoodRx to enable you to engage with GoodRx and facilitate your relationship with GoodRx. The GoodRx Privacy Policy governs your relationship with GoodRx. When you activate your GoodRx Card and make GoodRx Claims, you direct GoodRx to provide Fetch your GoodRx Card Member ID and information relating to your transactions, including the pharmacy name and zip code and amount of savings associated with your GoodRx Claims, so that Fetch can provide you points.

We may collect data that is publicly available such as information you have submitted in public forums, including social media platforms. We may also collect information from third parties such as demographic information and other information that can enhance our existing information about you. We use this information to provide you services and to improve the products and services we deliver to you, including to prevent fraud and/or to verify your identity.

The period of time for which we retain information depends on the purposes for which we collect or use that information. We will delete or de-identify information when it is no longer needed to fulfill the purposes listed for each category above, unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information.

By utilizing the Fetch App, requesting Fetch Services or by providing your information to Fetch, you are agreeing, consenting to, and directing Fetch to disclose your information with our Brand Partners. In operating our business and working to provide you the best products and services, unless specified otherwise elsewhere, you agree, consent to and direct Fetch to share your information in the following ways:

With our participating brands: When you use our App and participate in our program, you direct us to provide information you give us by registering and earning rewards to all participating brands who provide points in our Program and who can engage with you, including by sending you emails, and use your personal information in accordance with their privacy policies regardless of your actual interaction with each. For a list of our participating brands, click here. In addition, by uploading receipts, redeeming a Special Offer, participating in a Challenge, or taking a Survey offered by a Partner, you are using Fetch Rewards™ to intentionally interact with all our participating brands who provide points in our Program. Fetch does not share your phone number with any participating brands. For more details about the terms of our Program click here to review our Terms of Service.

What Value Do You Receive from Participating in Our Program?
Our program allows you to direct us to share your personal information you provide us when registering and earning rewards with all our participating brands so that you can interact with them to earn points. The value you receive in participating in our Program is calculated by and depends on the amount and nature of your interaction with our participating brands to obtain points.

Opting-Out
The disclosure of your information to participating brands may be considered the sale or sharing of personal data under applicable privacy law. If you no longer wish to share your personal information with all our participating brands, you may opt-out of such sharing through Fetch’s Do Not Sell or Share My Personal Information link.

With third parties to facilitate their provision of services to you: When you engage third party services like GoodRx through our App, we share your information with those third parties in order to facilitate your relationship with them.

With your friends or other Fetch members participating in Social: If you entered a referral code, we will notify the person to whom Fetch issued the referral code that you entered it and both of you will be added to each others' friends list. Friends who are directly connected will share between them their user names, profile photo, state, number of friends and mutual friends, total dollars spent on a receipt, points earned, top brands for which points were earned, the store/merchant from which a receipt was scanned, the chosen Rewards for which points were redeemed, point-earning activities engaged in, the date on which each activity occurred, information about Social Offers in which you and your friends are participating, and other information, as disclosed to you from time to time. In addition, friends of your friends with whom you are not directly connected (i.e. Friends of Friends) and users with whom you are not directly or indirectly connected, will be able to see your name, profile picture, state, number of friends and mutual friends, limited information about Points-earning activities you've engaged in, and Fetch points. Fetch members can also search for friends with whom they can connect on Social by providing a friend's email address or telephone number. If your email address or phone number matches a Fetch member's search, we will share your name and profile photo so that member can invite you to be a friend and/or join a Social group.

To stop sharing information with your friends in Fetch Social, you can disconnect yourself from specific friends or all friends with whom you are directly connected. This will delete all information relating to you in your Friend's feed and leaderboard.

With other users as part of the referral program: By providing your referral code or referral link to another user, or by entering a referral code or referral link from another user, you agree that this will form a digital relationship between your accounts, and that your name or other personal information may be shared with that user, either in-app or by our customer support team.

On our Website and web applications, we may let third parties use cookies, web beacons, and similar tracking technologies. They may collect information about how you use our Website, web applications, services and other websites and online services over time and across different services. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.

You can opt-out of being tracked by these third parties by clicking the "Modify Privacy Preferences” link and selecting your preferences.

Cookies: Cookies are a form of data transferred to a user's device to facilitate customized site information and ongoing use. We use cookies for website and web applications administration and personalization, authentication, completing your requests to us, and for analysis that does not identify specific individuals. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to disable cookies on your browser but doing so may prevent you from using the full features of the Website or web applications.

Pixel Tags: We use Pixel Tags, or other forms of clear images and similar technologies, such as Javascript scripts on our Website, emails, and web applications to understand the actions of users and measure the success of marketing efforts. This will help us deliver and improve our marketing and our content to be more relevant to your interests.

When we use tracking technologies, Fetch does not combine your data with data from third parties but rather only uses Fetch's own data for its business purposes and to operate the App. In other instances, we may not specifically track you in understanding certain aspects of our App or marketing campaigns but instead use a probabilistic modeling to estimate certain measurements relating to our App or campaigns.

Google Analytics: For analytics, we use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics may set cookies on your browser or mobile device or read cookies that are already there to collect information. Google Analytics may also receive information about you from apps you have downloaded that partner with Google. Google Analytics collects information such as how often you use our Website or web applications and how you use our Website or web applications. We use the information provided by Google Analytics to improve our Websites, web applications, and services. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

For more information regarding how Google collects, uses, and shares your information please visit http://www.google.com/policies/privacy/partners/. By using our Website or web applications, you consent to the processing of data about you by Google as described here and in Google's privacy policy. You can control the information provided to Google and opt out of certain ads provided by Google by using of the of the methods set forth in http://www.google.com/policies/privacy/partners/ or use the Google Analytics opt out browser add-on at http://tools.google.com/dlpage/gaoptout?hl=en

Facebook Custom Audience: We may participate in Facebook's Custom Audience programs which enables us to display personalized ads to individuals on our emails lists when they visit Facebook. Facebook acts as our service provider and uses our Personal Information on our behalf to determine whether you are a registered Facebook account holder in connection with this program. You can opt-out of Facebook Custom Audience through the Ad Preferences controls on Facebook's privacy settings.

User-Generated Content: There may be instances in which you have the ability (either directly or through a third-party service) to engage with us and others in public exchanges. This may include, but is not limited to, opportunities for you to provide comments, reviews, recommendations, or information related to Fetch Rewards, the App, a Partner or other entity, or specific products, items, or services (collectively, "User-Generated Content"). Any User-Generated Content may be visible to others to read, collect, re- publish, and otherwise freely use. When you voluntarily disclose personal identifiers (for example, your name, email address, or location) as part of User-Generated Content, the information can be read and used by others. This may result in unsolicited messages from other posters or parties. We make no representations and undertake no obligations as to the security or use of information you voluntarily include when submitting content. We are not responsible for anything you include in User-Generated Content or for removal of any User-Generated Content. If you include in your User-Generated Content any information relating to others, you represent that you have full permission and authority to do so.

Linking to Third Parties: When you leave this Website and go to another linked site, we are not responsible for the content or availability of the linked site. Please be advised that if you enter into a transaction on the third party site, we do not represent either the third party or you. Further, the privacy and security policies of the linked site may differ from those practiced by us and are not our responsibility. Moreover, we are not responsible for the privacy policies of other organizations, such as Apple, Google, Facebook, Twitter, or any other organization involved in providing Fetch to you.

Please review our Multi-State Privacy Policy below.

The purpose of this privacy policy is to provide you with a comprehensive description of our online and offline practices regarding our Information Practices. You have certain rights to control the use of your personal information. This privacy policy describes your rights as it relates to our Information Practices as to your personal information and how you can exercise those rights.

The following table includes disclosures for the preceding 12 months of: categories of personal information we have collected about consumers, the categories we have disclosed for a business purpose, and categories of third parties with whom we shared the personal information during that period.

*In the preceding 12 months this category was:

Unless otherwise allowed by applicable state law, we will only collect certain types of sensitive personal information with your consent. We do not use or disclose the below sensitive personal information for purposes other than those business purposes specifically enumerated under applicable state law, including California. As a result, we do not offer a right to limit our use or disclosure of these categories of sensitive personal information. You may, however, revoke your consent to our use and/or disclosure of precise geolocation or Digital Receipt Program information.

*In the preceding 12 months this category was:

In addition to the above, we may also disclose information as follows, in accordance with applicable law.

With our service providers: That is, organizations that provide services to support Fetch functions, such as our mail processing company, payment processing companies, and market research firms.

With third parties for legal or security reasons: We may share information about you if we reasonably believe that disclosing the information is needed to:

• comply with any valid legal process, governmental request, or applicable law, rule, or regulation.
• investigate, remedy, or enforce potential violations of our Terms of User or Privacy Policy
• protect the rights, property, and safety of us, our users, or others.
• Detect and resolve any fraud or security concerns.

With third parties as part of an acquisition or liquidation: If we are involved in a merger, asset sale, financing, corporate divestiture, reorganization, or acquisition of all or some portion of our business to another company or if we undergo liquidation or bankruptcy proceedings, we may share your information in connection with such transaction or proceeding before and or after the transaction closes or the proceedings are completed.

With your consent: We may share information in other ways if you give us consent or direct us to do so.

How We Use and Share De-identified and/or Aggregated Information: Personal Information and Other Information may be de-identified and/or aggregated in a way to remove the personally identifying components. De-identified and/or aggregated information is not and will not be treated as Personal Information and may be used by us and shared with third parties to provide insights into developing or improving products or services, marketing, investment research or for any other legally permissible purposes. These third parties may also use and disclose the de-identified and/or aggregated information for their own business purposes, including to understand consumer shopping behaviors, investment research, market trends and other insights and for any other legally permissible purposes.

We have sold or shared with third parties for cross-context behavioral advertising (e.g., targeted advertising) personal information to third parties in the preceding 12 months as disclosed in the table below. We do not sell or share your sensitive personal information. You may, however, revoke your consent to our use and/or disclosure of precise geolocation or Digital Receipt Program information.

We do not sell or share: other personal information, including sensitive information, other than noted above.

The purpose of the notice of Right to Opt-Out is to inform you that you have the right to direct us to stop selling or sharing your personal information, which is called the "Right to Opt-Out."

You may exercise your Right to Opt-Out by: clicking Do Not Sell or Share My Personal Information to use the interactive form.

Once you make an opt-out request, we will comply within 15 business days.

We do not have actual knowledge that we sell the personal information of minors under 16 years of age

Fetch does not use or disclose sensitive personal information for purposes other than to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services or as directed by a consumer and other purposes allowed by applicable law that do not include creating customer profiles, which include to resist deceptive, fraudulent, and illegal actions directed at Fetch; for short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of a consumer’s current interaction with Fetch, which is not used to build a consumer profile; to maintain or service accounts, provide customer service, process or fulfill orders and transactions, and verify customer information; to improve, upgrade, or enhance our products or services, or with your consent. To the extent Fetch collects sensitive personal information, it does not use that information to infer characteristics about you.

We will obtain your consent or opt-in to collect or process Sensitive Personal Information where we are required to do so by applicable law.

Certain states provide the right to request our disclosure of any of the following:

• the categories of personal information we have collected about you;
• the categories of sources from which the personal information is collected;
• the business or commercial purpose for collecting, selling, or sharing with third parties for cross context behavioral advertising (e.g., targeted advertising);
• the categories of third parties to whom we disclose personal information;
• the specific pieces of personal information we have collected about you.
• You can do this through a verified consumer request.
• That process is described below in the section, "How to Exercise Your Rights."

Certain states provide you the right to request correction of inaccurate personal information maintained by us. We may request documentation from you to determine the accuracy of the information. If you provide us documentation either upon our request or through your own initiative, that documentation will only be used for the purpose of correcting your personal information and complying with our recordkeeping requirements.

As an alternative to correction, we may delete the inaccurate information if it does not negatively impact you or if you consent to this deletion. We reserve the right to deny this request if allowed under applicable law, or if we determine that the contested information is more likely than not accurate, based on the totality of circumstances. You can submit a correction request through a verified consumer request. That process is described below in the section, " How to Exercise Your Rights."

Certain states provide the right to request that we delete any of your personal information, subject to certain exceptions. You can do this through a verified consumer request. That process is described below in the section, "How to Exercise Your Rights."

There may be scenarios where we deny your deletion request. If that occurs, we will provide you with an explanation as to why we could not delete all or some of your personal information.

You may exercise your rights, as applicable, by submitting a verified consumer request to know information (and to receive your personal information in a portable format), to correct information, or for deletion.

The response to a request to know will provide the personal information we have collected and maintained about you, in a portable format, unless an exception under applicable state law applies. Please note that, depending on the applicable state law, we may not be required to provide personal information to you if you make multiple requests in a certain time period. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

A form is available at this link to request your personal information or request to delete or correct your personal information. You can also place a request by email us at privacy@fetch.com. If you email your request, we ask that you provide the same information requested on the webform in order for us to authenticate your request. Your request either through the webform or via email will be verified using information you provide as described on the webform.

If you submit a request that is not through one of the above designated methods or is deficient in some manner unrelated to verification, we will provide you with information on how to submit the request or remedy any deficiencies with your request.

Once we receive your verifiable consumer request, we will confirm receipt of the request within 10 business days, or as allowed under applicable law, describing our verification process. We will respond to your request within 45 calendar days, or as allowed under applicable law, if we are able to verify your identity. Requests for deletion will require a separate confirmation that you want your information deleted.

If you have an account with us, we may deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account.

The response we provide will also explain the reasons we cannot comply with a request, if applicable. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Requests to Know or Delete for Child Under the Age of 13: We do not knowingly collect information of minors under the age of 13.

Fetch's App and Website are not targeted to children under 13 years old, and it does not intend to collect Personal Information from children under the age of 13. If you are aware of a user under the age of 13 who has provided Personal Information to Fetch, please contact us at privacy@fetch.com. Parents and legal guardians may choose to provide information about their children, even if under the age of 13, for the purposes of using our products and services, including, without limitation, the App and Website.

California: Only you, or a natural person or a business entity registered with the Secretary of State to conduct business in California that you have authorized to act on your behalf, may make a verifiable consumer request related to your personal information, to opt-out of sale or sharing, or to limit the use or disclosure of your sensitive personal information. If you use an authorized agent, you may provide a power of attorney executed pursuant to California Probate Code sections 4000 to 4465. If a power of attorney that meets those provisions is not submitted, you will be required to provide the authorized agent signed permission to submit a request, verify your identity directly by submitting a verified consumer request according to the procedures in the section "How to Exercise Your Rights," and directly confirm with us that you provided the authorized agent permission to submit the request. To submit authorized agent documentation, contact us at privacy@fetch.com.

Other States: If you use an authorized agent, you may provide a power of attorney executed pursuant to applicable state law. If a power of attorney is not submitted, you may be required to provide commercially reasonable identification of your identity and evidence of your authorized agent’s authority to act on your behalf. For example, you may need to provide the authorized agent signed permission to submit a request, verify your identity directly by submitting a verified consumer request according to the procedures in the section "How to Exercise Your Rights," and directly confirm with us that you provided the authorized agent permission to submit the request, by contacting us at privacy@fetch.com.

Our use of tracking technologies may be considered a sale or share for targeted advertising under applicable state law. You can opt-out of being tracked by these third parties by clicking the “Modify Privacy Preferences” link at the bottom of our website and selecting your preferences.

The purpose of this notice of financial incentive/loyalty program is to explain to you the material terms of a financial incentive we are offering so that you may make an informed decision on whether to participate.

We currently provide the following financial incentives:

Under the CCPA, because your participation in our Program enables you to earn points, it is considered a financial incentive program. In order to provide you points, you direct us to use and share the personal information you provide when you register along with your activity information with all our participating brands so that you can interact with them and earn points. The value you receive in participating in our Program is calculated by and depends on the amount and nature of your interaction with our participating brands to obtain points. Points do not have monetary value, and the value may vary from time to time.

Note that participation in Fetch Rewards is completely voluntary and you can withdraw or opt-out at any time. For further details of the Program and its terms, including how to withdraw or terminate your participation, please refer to our Terms of Service.

We will not discriminate against you for exercising any of your state privacy rights. However, we may still offer you certain financial incentives permitted under applicable state law, such as discounts, rewards, premium features, loyalty accounts, or club card programs that can result in different prices, rates, or quality levels.

The Services are hosted and intended for users located within the United States. Our Services are not directed at or offered to residents outside the United States. In using the Services, you acknowledge this and recognize and agree that your Data will be transferred to the United States for storage and processing under the terms of this Privacy Policy.

In addition to the privacy rights listed above, certain states provide supplemental privacy rights to residents of those states.

You have the right to opt-out of our use of profiling when used to make decisions that produce a legal or similarly significant effect concerning you or your interactions with us. Currently, we do not engage in such profiling.

You have the right to appeal our refusal to take action on, or respond to, a verified consumer request. Upon receipt of our denial or refusal to take action on, or to respond to, a verified consumer request, a consumer has 60 days to submit a request to appeal our decision by email, using the subject line “Privacy Request Decision Appeal”. We will timely inform you in writing of any action taken or not taken in response. We will also include a written explanation of the reasons for our decision.

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

If you have any questions or comments about this notice, the ways in which we collect and use your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: privacy@fetch.com.

Postal Address:
Fetch Rewards, LLC
1050 E. Washington Ave., 2nd Floor
Madison, WI 53703